Return & Refund Policy

Last Updated: 19 August 2026

At Samantha’s Manacreations, we take care to provide quality jewellery, ethnic wear, and crafting products. We want you to have a smooth and satisfactory shopping experience. Please read this Return & Refund Policy carefully before placing an order.

1. No Refund Policy

Samantha’s Manacreations follows a strict No Refund Policy.

Once an order has been successfully placed and processed, no monetary refund will be provided for any reason, except where required by applicable law.

We do not provide refunds due to:

• Personal dissatisfaction or change of mind.

• Change in colour preference.

• Minor differences in colour, finish, texture, or appearance.

• Incorrect selection of size, colour, design, or product by the customer.

• The product no longer being required.

• Failure to review product details before placing the order.

Where a genuine product issue is established, the resolution may be limited to a replacement or exchange, subject to the conditions in this policy.

2. No Returns or Exchanges for Personal Dissatisfaction

No returns or exchanges will be accepted solely because of personal dissatisfaction.

Customers are requested to carefully review the product description, photographs, specifications, size, colour, design, and other available details before placing an order.

A return or exchange request based only on personal preference, change of mind, or dissatisfaction with the product’s appearance will not be accepted.

3. Eligible Product Issues

A replacement or exchange may be considered only in the following circumstances:

• The product arrives damaged or defective.

• The customer receives a different product from the one ordered.

• The wrong product has been delivered.

• The product has a verified manufacturing or product-related defect.

All such claims are subject to verification and compliance with the requirements mentioned in this policy.

4. Mandatory 360° Parcel Opening Video

For any claim relating to a damaged, defective, missing, or incorrect product, a continuous 360° parcel opening video is mandatory.

The video must:

• Clearly show the parcel from all sides before opening.

• Show the shipping label and order details clearly.

• Show the complete opening of the parcel.

• Be recorded continuously without interruption.

• Have no cuts, edits, pauses, or breaks.

• Clearly show the condition of the outer packaging.

• Clearly show the product and the issue or damage immediately after opening.

The parcel opening video must be genuine, continuous, and unedited.

If a proper 360° parcel opening video is not provided, the claim may be rejected, and Samantha’s Manacreations may not be able to offer a replacement or exchange.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

You may be required to provide:

• Order details.

• A complete 360° parcel opening video.

• Clear photographs of the product.

• Clear photographs of the packaging.

• Photographs of the shipping label.

• Any other information required to verify the issue.

The damage must be clearly visible in the submitted video or supporting evidence.

After reviewing the claim, Samantha’s Manacreations will determine whether the issue qualifies for a replacement or exchange.

6. Incorrect or Wrong Products

If you receive a product different from the product ordered, please contact us with:

• Your order details.

• A continuous 360° parcel opening video.

• Clear photographs of the product received.

• Photographs of the shipping label and packaging.

After verification, we may provide a suitable replacement or exchange, subject to product availability.

No monetary refund will be provided.

7. Return Conditions

Where a return is specifically approved by Samantha’s Manacreations, the product should generally:

• Be unused and unworn.

• Be in its original condition.

• Be returned with its original packaging.

• Include the relevant order details or proof of purchase.

• Not show signs of damage caused after delivery.

• Be returned within the period communicated by Samantha’s Manacreations.

Products that have been worn, altered, damaged through improper handling, or returned without the original packaging may not be accepted.

Customers should not send products back without receiving prior approval from Samantha’s Manacreations.

8. Non-Returnable and Non-Exchangeable Situations

A return or exchange may not be accepted when:

• The customer is personally dissatisfied with the product.

• The customer has changed their mind.

• The product has been used or worn.

• The product has been damaged after delivery.

• Jewellery has been exposed to water, perfume, chemicals, cosmetics, or improper storage.

• The product has been altered or modified.

• The original packaging is unavailable or damaged.

• The customer selected the wrong size, colour, design, or product.

• The claim does not include the required parcel opening video.

• The parcel opening video contains cuts, pauses, edits, or interruptions.

• The damage is not clearly visible or cannot be reasonably verified.

• The product was specially customized, personalized, or made to order, except where it is verified as defective or incorrectly supplied.

9. Customized and Personalized Products

Customized, personalized, or specially prepared products are not eligible for return or exchange due to personal dissatisfaction or change of mind.

Customers are responsible for carefully checking and confirming all customization details before placing an order.

If a customized product is received damaged, defective, or incorrectly prepared by Samantha’s Manacreations, the issue may be reviewed subject to the mandatory parcel opening video and verification requirements.

10. Exchange and Replacement

Where a genuine product issue is approved, Samantha’s Manacreations may offer:

• A replacement of the same product; or

• An exchange for an available alternative product, where mutually agreed.

Replacement or exchange is subject to product availability.

If the same product is unavailable, Samantha’s Manacreations may discuss an appropriate alternative resolution with the customer.

No cash or monetary refund will be provided.

11. Shipping Charges

Shipping charges relating to an approved replacement or exchange will be determined based on the circumstances of the claim.

Where the wrong or damaged product is verified as having been supplied by Samantha’s Manacreations, the company will determine the appropriate shipping resolution.

For claims that do not meet the requirements of this policy, any shipping or handling costs may be the customer’s responsibility.

12. Jewellery Care

Imitation and fashion jewellery should be handled and stored carefully.

Keep jewellery away from:

• Water.

• Perfumes.

• Cosmetics.

• Chemicals.

• Sweat and excessive moisture.

• Direct contact with cleaning products.

Damage resulting from improper care, storage, handling, or exposure to chemicals or moisture will not qualify for a return, exchange, replacement, or refund.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been:

• Processed.

• Customized.

• Packed.

• Dispatched.

Once an order has been dispatched, it will be subject to this Return & Refund Policy.

14. Product Variations

Minor differences in colour, texture, finish, shape, or appearance may occur due to:

• Photography and lighting conditions.

• Different screen or display settings.

• Handmade characteristics.

• Material variations.

• Manufacturing processes.

Such minor variations will not necessarily qualify as a reason for return, exchange, replacement, or refund.

15. How to Raise a Product Issue

For a genuine damaged, defective, or incorrect-product claim, please contact us with your order details and supporting evidence.

Please provide:

Name:
Order Number:
Product Name:
Contact Number:
Description of the Issue:
360° Parcel Opening Video:
Supporting Photographs/Videos:

Claims will be reviewed after the submitted information has been verified.

16. Contact Us

For return, exchange, or product issue enquiries, please contact:

Samantha’s Manacreations
Phone: 7013932993
Email: manacreations15@gmail.com
Location: Hyderabad, India

Please include your name, order details, product information, and a clear description of the issue when contacting us.

17. Policy Updates

Samantha’s Manacreations reserves the right to modify this Return & Refund Policy when necessary.

Any updated policy will be published on this page with a revised “Last Updated” date.

Important Notice

👉 No Refund.

👉 No returns or exchanges for personal dissatisfaction, change of mind, or preference.

👉 For damaged, defective, missing, or incorrect products, a continuous 360° parcel opening video is mandatory.

👉 The parcel opening video must be clear, continuous, and without any cut, pause, edit, or interruption.

👉 The damage or issue must be clearly visible in the video.

👉 Claims without the required parcel opening video may be rejected.

👉 Verified genuine product issues may qualify for replacement or exchange, subject to product availability and the terms of this policy.

👉 Customized or personalized products are generally non-returnable and non-exchangeable, except in cases of verified defects or incorrect supply.

Our goal is to handle genuine product issues fairly while maintaining a smooth, transparent, and reliable shopping experience for our customers.